It is amazing how many companies spend millions building a brand on advertising and hiring great employees, but fail miserably in...

Poor Customer Service Award!  VONS & Safeway.  So I am not one that has ever ordered online, but currently in Las Vegas working on a...

After years of loyalty to a company and their product, I think my relationship with blackberry is about to end. It is funny to think how...

I recently went looking for a car for the first time in over 7 years. I owned a 2005 Jeep Wrangler (rag top with a plow) with only...

Amazing that nobody from Best Buy reached out to end this….in any event, I do expect that a few years from now they will be out of...

Below is the recent posts on the best buy facebook page…I think they have some serious problems. The Best Buy Saga…. Scott Cohen posted...

New Daily Deals Study Finds Red Flags For The Industry – By Laura Hazard Owen Daily deal sites are now a multi-billion-dollar industry,...

Post sale of Dimestore Media , Madeleine & I have been traveling a lot, with plans to travel even more in the years to come....

ARGGGG!  The MTA raised fares — totally fine and acceptable.  I could give a 100 reasons why mass trasit should be free and gas $10 per...

I have been offered all these fancy cards, and can tell you that both Amex and Visa need a lot of work on their costomer service. ...

Sony sent a customer service survey — I was not a happy customer and wanted them to know.  SONY CUSTOMER SERVICE IS TERRIBLE. Some...

After a flight delay and 6 hrs on a plane to LA, you get to the airport to expererience no name on the gold board, and then a line that...

A store manager should be fired for understaffing.  There is a drug store in Grand Central – a place where people go to but some things...

I need to add to this one –Customer Service is one of those areas that I believe make or break a company. When they get it, and provide...